What is the difference between generic drugs and brand name drugs?
The primary differences between brand name drugs and generic drugs are the name of the drug and the price of the drug on the market. The brand name of a medicine is given by the company that holds the patent. Usually, the name is selected with the intention for the drug to be recognized and remembered by members of the public. The generic name of the drug is the active ingredient of the drug itself. The brand name drugs are more expensive due to manufacturers' investments in the medicine's development, research, and costly promotion. That is the reason why the generic medicines can be purchased at up to 80% cheaper price than their brand name counterparts.
Are generic drugs as effective as brand name drugs?
According to the US Food and Drug Administration (FDA), the generic medicines are required to have the same active ingredient, dosage form, route of administration and clinical effectiveness as the brand name drugs. Thus, the generic drugs are as safe and effective as their brand name counterparts.
Why some generic drugs look different from their brand name counterparts?
Sometimes, brand name drugs and their generic versions may differ in flavors, colors and some inactive ingredients. Although a generic drug must have the same active ingredient as the brand name drug, US trademark laws do not allow a generic drug to look exactly like the brand name drug.
What payment methods do you accept?
At Top.md online pharmacy, we accept Visa, American Express, JCB credit cards and payments via bank account.
Can I make an order by phone?
All orders must be made directly via Top.md online pharmacy website. According to our online pharmacy Privacy Policy, the customer is the only one who may type in and submit the credit card information.
Why can't I order more than 1 medication at once?
Top.md website does not have a shopping cart where to collect medicines and submit one single payment. Every time when checking out, the customer needs to fill in an order form. The drugs can be combined in a common parcel if all purchased within 24 hours. In this case, the customer is charged one shipping fee (if it is a standard delivery method). By using this option, the medication costs are not summed up, and you do not qualify for free shipping for the next purchase.
What should I do if my payment is not accepted?
All the money transactions are made directly through your bank system. In case you encounter any problem while submitting a payment, please contact your financial institution.
What should I do if I did not get payment confirmation?
Top.md system automatically sends payment confirmations via e-mail. The reason you could not be receiving the confirmations from our online pharmacy is the anti-spam security of your e-mail provider. You need to have it verified and fixed with your e-mail provider. The customers may also access the order status by logging into the private zone. If the issue persists, please feel free to contact our customer service.
How much do you charge for a doctor's consultation to write a prescription?
At Top.md online pharmacy, the customers get the doctor's consultation for free.
How to receive a discount?
All customers that have made their first purchase with us get 20% free bonus pills for the further purchase. The discount is offered after the status of the order indicates "Shipped".
Will you accept my insurance?
You are strongly advised to check with your insurer prior to placing an order, since we are unable to process a claim directly with your insurance company.
When do I receive my purchase?
When the payment is confirmed by the bank, the order has the "Pending" status. After the doctor reviews and approves the prescription, the status of the online order changes to "Approved". Our online pharmacy reserves 1-2 business days to handle and ship out the orders. Parcels shipped with express mail are delivered within 5-9 business days. The delivery time frame for orders shipped with regular mail is up to 16 business days. At Top.md online pharmacy second day delivery is not available.
How can I track the number of my order?
The reference number of Regular Air Mail orders does not display the exact location of the orders in transit. The tracking number of Fast Mail Service orders can be tracked online; it presents the shipment steps. You may trace the orders online if only logged into your account.
How your online pharmacy sends the orders?
To ensure our customers privacy, we send the orders in plain packages, where the content and the costs are not indicated.
What should I do if I don't receive my order on time?
The custom procedures may delay the delivery time. In case the order is not delivered on time, we will reship the same order within 2 business days, for free. Please contact our online pharmacy customer support at 1-800-775-4570, or write us an e-mail indicating the problem for us to be able to assist you.
I want to cancel my purchase, what should I do?
In case you want to cancel your order, please contact our customer service. In such cases, the payment can be fully refunded.